REGISTRATION POLICIES

• Registrations will not be processed without FULL PAYMENT.
• Registration payment must be made by check or credit card. Payment in U.S. dollars only please.
• Registrations may be accepted on-site if applicable and available.
• Only current RFMA restaurant members will be able to register on-site in Charlotte for Restaurant Registration.
• For registrations made online or via phone, confirmation of registration will be sent immediately via email.
• For registrations made with check payment via mail, please allow two weeks for processing; confirmation will be sent via email immediately upon processing. All check payments must be received by June, 4 2021.
• If you do not receive confirmation, please do not hesitate to contact Ryan Byrd at 972-805-0905 ext. 5 or at ryan@rfmaonline.com.

Cancellation & Substitution Policy

• All cancellations must be made in writing and emailed to Ryan Byrd at ryan@rfmaonline.com. Cancellations for conference registration emailed by June 1, 2021 will receive a 100% refund. There are no refunds for cancellations after June 1, 2021.
• All requests for substitutions must be made in writing and submitted to Ryan Byrd at ryan@rfmaonline.com. Additional fees may be required based on the replacement’s membership status.

CONFERENCE POLICIES
Admission to Events

• You must adhere by the guidelines and protocoals 
• You must wear your official RFMA 2021 conference badge at all times during published conference hours to access any and all conference events. 
• Please keep in mind that your badge represents an admission contract between you and RFMA.
• Switching or transferring badges is a violation of this contract and will subject the badges to confiscation.
• Full Conference Attendee Badges (both Restaurant and Exhibitor): Admitted to all conference events.
• Non-Exhibiting Vendor Badges: Prohibits you from entering Express Exchange and the Exhibit Hall, except on a pre-arranged guided tour. May attend all other conference events.
• Non-Idustry Guest Badge: Will not be availble at RFMA 2021.
• All RFMA 2021 attendees, exhibitors, non-exhibiting vendors and non-industry guests must be over the age of 21.

Meeting Etiquette

• All members shall conduct themselves in a professional and courteous manner, showing respect to others at all times.
• All conference activities are Business Casual dress, with the exception of the opening and closing party, when jeans are acceptable (no shorts or flip-flops, please).

Health & Safety Protocols Policy
When you join us at RFMA 2021, you can expect to see that health and safety is a priority. Attendees will be required to abide by the conference, venue and local government regulations during the annual conference. Prior to the conference, attendees will receive further details on safety protocols. Health and safety protocols are subject to change, and we will announce or post protocols as additional information becomes available.  Attendees who do not abide by these protocols may be asked to vacate the event site or disallowed entry without reimbursement for attendance fees or other expenses.

Additional Policies

• Any members or attendees with “pastdue” monies owed to the Restaurant Facility Management Association (RFMA), are not permitted to attend any RFMA function or meeting until the situation is resolved.
• Persons registering for a meeting or conference as a restaurateur must be able to provide proof of their current employment with a restaurant company. Falsifying a membership application and/or registration form is grounds for an internal grievance review and possible penalty, and could result in immediate confiscation of their registration badge and forfeiture of monies paid.
• All members are prohibited from attending or sponsoring any functions during the published hours of RFMA meetings or events that are not sponsored by RFMA. 
• All exhibitors shall stay within their exhibiting area whenever possible. No vendor shall take advantage of this time to bring restaurateurs from other vendor exhibiting areas to their own exhibiting area. 
• All members shall conduct themselves in accordance with the RFMA Code of Conduct and Code of Ethics as posted on the RFMA website.