The Next Best Thing to Being in Charlotte...Is Being Here! 

RFMA 2021 Virtual Conference | July 22-23rd


Go virtual with RFMA! Our RFMA 2021 Virtual Conference has ALL the content, ALL the contacts and ALL the constant interaction, ALL from the convenience of your desktop, laptop, tablet or phone! Plus, additional speakers and events to enhance your conference experience even more. 

Virtual Conference Schedule


THURSDAY, JULY 22ND

10:00 - 10:45 am      Opening General Session featuring Keynote Speaker Walter Bond
10:50 - 11:50 am      Restaurant Roundtables by Region (Restaurant Attendees Only)
11:50 - 1:00 pm      Lunch Break
1:00 - 1:55 pm      Virtual Exhibit Hall Open
2:00 - 2:50 pm      LIVE Concurrent Education Sessions with Q&A
3:00 - 3:55 pm      LIVE Concurrent Education Sessions with Q&A
4:00 - 5:00 pm      My Facilities Journey featuring RFMA Board Members 


FRIDAY, JULY 23RD

9:15 - 10:00 am     Coffee Chat: Diversity, Equity & Inclusion
10:00 - 10:40 am     General Session featuring Professional Speaker Shakira Brown
10:50 - 11:50 am     Restaurant Roundtables by Topic (Restaurant Attendees Only)
11:50 - 1:00 pm     Lunch Break
1:00 - 1:55 pm     Virtual Exhibit Hall Open
2:00 - 2:50 pm     LIVE Concurrent Education Sessions with Q&A
3:00 - 4:00 pm     RIF Talks and Closing


Virtual Concurrent Education Sessions



THURSDAY, JULY 22ND | 2:00-2:50 PM


- Leading Under Stress
Speaker: Andy Core, Professional Speaker and Author

Session Description: This program teaches leaders how to energize their people and themselves when stress hits. Your leaders will learn three evidence-based ideas and a formula they can use to better manage times of high workload and organizational or industry change. They’ll also discover how to communicate that change in a way that improves focus and proactive behavior.


 

- Curbside Pick-up 2.0: What is Your Program Missing?
Speaker: Dennis Kuhn, National Account Manager, Let’s Pave

Session Description: The pandemic pushed many businesses to act quickly and shift to curbside service with little time for planning. Some key features may have been missed. This presentation will cover must-have components that customers have come to expect. You will learn how to re-evaluate your pickup program and ensure that your frontline associates have what they need to effectively deliver and interact with customers one-to-one at the curb or at the window. We will also discuss how pickup programs can boost brand loyalty as well as enable your business to serve more customers and gain more profit.

Learning Objectives:

  • How to leverage your curbside/digital pickup programs to drive-up business and set your assets apart.
  • How to create a safe, convenient, and consistent curbside experience for customers.
  • How industry-leading restaurant facilities are executing it best.



THURSDAY, JULY 22ND | 3:00pm - 3:50PM 

- Partnerships: The Importance and Value of Teamwork and Communication 
Speakers: Danny Koontz, Director of Relationship Management, Windy City Equipment (WCE)
                    Keith Moore, President, U.S. Exterior Maintenance & Repair

Session Description: Why do some partnerships fail?  Why do some succeed?  This panel of FMs and strategic partner professionals will delve into the importance of the components of true partnerships and unsuccessful partnerships. Discussion will be interactive and will provide insight into root causes of partnership failures and what facilitates successful partnerships.




- ADA Made Easy: 4 Simple Tips for Preventing ADA Lawsuits in Restaurant Facilities 
Speaker: Paul Klein, CBO, CASp, the principal with ADA Assurance

Session Description: ADA compliance doesn't have to be complicated. In this session, you will learn four simple tips that could have a net reduction in exposure to an ADA-related lawsuit for your restaurants by almost 95 percent!

In this session, we will cover:

  • How restaurant facility managers can help avoid ADA lawsuits.
  • Which specific areas the high-frequency litigants are targeting
  • Why ADA compliance is good for business
  • Common issues & barriers
  • ADA technical & facility questions answered

     

FRIDAY, JULY 23RD | 2:00 - 3:00 PM


- Is Your Outdoor Area Safe? Lighting, LED Retrofit & Customer Security
Speakers: Noelle Faille, CRFP, Facility Manager, Olive Garden
                   Linda Jose, Manager National Accounts at Optec LED Lighting
                   Bob Tortorello, Director National Accounts at Optec LED Lighting

Session Description: We are living in tough times where crime levels are at peak levels all over this country; and customer/employee safety has risen to major concerns. It is a fact—if a person does not feel safe entering or parking at a property—they will not go there. A prime area for crime occurrence is in the parking area of a restaurant facility. Good lighting can prevent crime. This discussion will provide statistics, examples of good and bad lighting, photometric layouts for proper light distribution, danger zones in the parking area, LED retrofit, selecting the right type of fixtures, crime prevention, and safety for both employees and customers. There will be open Q & A throughout the session.

Learning Objectives

  • Participants will be able to look at their facilities at night to determine a safer situation for their employees and customers.
  • Learn how to acquire lighting and present to management a lighting package and other things they can implement to better the facility.
  • Learn the solutions for what type of fixtures will deter crime; as well as what actions they can do to enhance their location to be safe.

     

- Restaurant Cleaning Best Practices in a Post-Pandemic World
Moderator: Lynn Harnishfeger, CRFP, Director of National Accounts, Springwise Facility Management, Inc.
Speakers: Joe Fairley, Director of Business Development, Laser Facility Management
                   Nikki Hale, CRFP, Facilities Manager, Cheddar’s Scratch Kitchen
                   Jay Roach, CRFP, Sr. Director of Construction & Facilities, TGI Fridays
                   Amanda Smith, Sr. Manager, Business Development, Superclean Service Company, Inc.

Session Description: This interactive panel of Restaurant FMs and Cleaning Professionals examines how restaurant cleaning best practices and standards have changed; and will continue to evolve due to the COVID-19 pandemic.  This discussion will explore the industry’s challenges and response to the pandemic.  The panelists will share their experiences and highlight the changing expectations for restaurant cleaning and sanitation.  The discussion will attempt to explore details with customer behaviors; government guidance & regulations, staff training, technologies, and ever changing best practices.

 

Virtual Conference Registration 


RFMA 2021 Restaurant Attendees: Your RFMA 2021 in-person registration fee in Charlotte covers your Virtual Conference registration fee! You will receive an email directly from AGS with information on how to join the Virtual Conference.

Weren't Able to Attend RFMA 2021 in Charlotte? 

RFMA Restaurant members, register now for $99! Click here or below to register now.
*Virtual Conference registration is only available to restaurant facilities professionals employed directly by a restaurant company.





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