Wednesday, June 23, 9:30 AM - 10:30 AM

Vendor Voice Session - Own It! For Leaders: How to Lead and Ignite your Team to Own the Customer Experience OWN IT!
  • Room: E219ABCD
  • Session Number: 2
Creating, igniting and equipping a culture of people who own their customer interactions is a complex process. Leaders must first expose their people to the ideas and skills of true ownership, then help them apply these skills in their daily interactions. That’s where managers and leaders must OWN their influence. Leaders... Read More
Speaker(s)
Signature Speaker
Michael Hoffman
Professional Speaker and Author
Track(s)
  • Intermediate
  • Vendor Voice Session

Wednesday, June 23, 9:30 AM - 11:00 AM

Restaurant Roundtable By Region
  • Room: Richardson Ballroom
  • Session Number: 3
This Roundtable session will give Restaurant attendees an opportunity to network and share information, ideas and best practices with other Restaurant attendees that share the same restaurant region. Each roundtable will have a facilitator to help lead the conversation. When Restaurant attendees arrive to the Monday Restaurant Roundtable, they will sit at... Read More
  • Restaurant Roundtable Session

Wednesday, June 23, 2:00 PM - 2:45 PM

Creating Quick Facilities Reports with Excel in Seconds - Not Hours
  • Room: E219CD
  • Session Number: 4
Speaker(s)
Track(s)
  • Intermediate
  • 45 Minute Breakout Session
Creating Thriving Vendor Relationships During Times of Crisis
  • Room: E212ABCD
  • Session Number: 6
Speaker(s)
Track(s)
Handout(s)
  • Fundamental
  • 45 Minute Breakout Session
How to Be Curbside Ready in No Time
  • Room: E216ABCD
  • Session Number: 7
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 45 Minute Breakout Session

Wednesday, June 23, 3:15 PM - 4:15 PM

ADA Made Easy: 4 Simple Tips for preventing ADA Lawsuits in Restaurant Facilities
  • Room: E212ABCD
  • Session Number: 9
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 60 Minute Breakout Session
Excel, Meet PowerPoint
  • Room: E219CD
  • Session Number: 8
Speaker(s)
Track(s)
  • Intermediate
  • 60 Minute Breakout Session
Leadership RFMA 2020 - Industry Trends Presentations
  • Room: E219AB
  • Session Number: 10
Speaker(s)
Track(s)
Handout(s)
  • Advanced
  • 60 Minute Breakout Session

Thursday, June 24, 7:45 AM - 8:45 AM

1st RIF Talk - 7:50 - 7:58am - Managing Vendor Relationships
  • Room: Crown Ballroom
  • Session Number: 12
Speaker(s)
Track(s)
  • Intermediate
  • RIF Talks
2nd RIF Talk - 7:59 - 8:07am - How to Adapt Your CMMS Facilities Management Strategy Post Pandemic
  • Room: Crown Ballroom
  • Session Number: 12
Speaker(s)
Track(s)
  • Intermediate
3rd RIF Talk - 8:08 - 8:16 am - Truth Behind the Trades – Battling the Skilled Labor Shortage
  • Room: Crown Ballroom
  • Session Number: 12
Speaker(s)
Track(s)
  • Executive
  • RIF Talks
6th RIF Talk - 8:35 - 8:43am - Restaurant Trends and Customer Conversations
  • Room: Crown Ballroom
  • Session Number: 12
Speaker(s)
Track(s)
  • Intermediate
  • RIF Talks

Thursday, June 24, 8:45 AM - 9:30 AM

Leading Under Stress
  • Room: E219AB
  • Session Number: 13
Speaker(s)
Track(s)
  • Advanced
  • 45 Minute Breakout Session
Partnerships: The Importance and Value of Teamwork and Communication
  • Room: E219CD
  • Session Number: 16
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 45 Minute Breakout Session
Restaurant Cleaning Best Practices in a Post-Pandemic World
  • Room: E216ABCD
  • Session Number: 15
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 45 Minute Breakout Session
The Diversity Advantage
  • Room: E212ABCD
  • Session Number: 14
Speaker(s)
Track(s)
Handout(s)
  • Executive
  • 45 Minute Breakout Session

Thursday, June 24, 4:15 PM - 5:30 PM

Restaurant Roundtable By Topic
  • Room: Richardson Ballroom
  • Session Number: 18
This Roundtable session will give Restaurant attendees the time to do a deep dive into one topic. There is no pre-registration for specific Roundatble topics. Restaurant attendees will pick their topic on Tuesday from a board outside the session room. There will be 9 tickets for each table. Seats are... Read More
  • Restaurant Roundtable Session




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