Click on the links below to go directly to these FAQ categories


If you don't find your question below, please feel free to contact Ryan Nordling at ryan@rfmaonline.com or at 972-805-0905 ext.5


When will registration open?  What are the registration rates?
Registration will open September 1st!  Registration rates can be found on the Policies page.

What does my registration fee include?
-Access to all Education Sessions and General Sessions Sunday through Tuesday
-Admission to the Exhibit Hall (except Non-Exhibiting Vendors)
-The Opening Party Sunday night and Closing Party Tuesday night
-Participation in Express Exchange (except Non-Exhibiting Vendors)
-Access to Golf and 5K Fun Run/Walk with additional fee

What meals are included in my registration fee?
-Lunch in the exhibit hall on Monday and a seated lunch at our Tuesday General Session
-Food and beverage at the Sunday and Tuesday evening events
-Monday and Tuesday morning continental breakfasts
-Morning and afternoon beverages Monday and Tuesday

I am not a member of RFMA Restaurant member but my co-worker is and cannot attend. Can I use their membership to register at the member rate?
RFMA Restaurant membership is individual and non-transferable to others.  However, Restaurant Facility Management membership is available for both restaurant facility professionals and also vendor service providers. Visit our RFMA website to learn more about joining RFMA or contact Ryan Nordling at ryan@rfmaonline.com.

Can I use a credit card to register?
Yes, we accept American Express, Visa and Master Card.

Will I receive a confirmation of my registration?
A confirmation of your registration will be sent to you via email immediately upon registering online. Please note this is an HTML-based email, so if your settings do not allow receipt of this type of email, please contact Ryan Nordling at ryan@rfmaonline.com. For registrations made with payment by check, please allow two weeks for processing; confirmation of registration will be sent via email immediately upon processing.  If you do not receive confirmation after 30 days, please do not hesitate to contact us at 972-805-0905.

Will I be refunded if I have to cancel my registration?
We’ll be sorry that you won’t be able to join us for this exceptional learning and networking experience!  However, we understand that things happen so if you simply can’t attend. If received in writing by February 1, 2017, RFMA will refund your meeting registration. Refunds will not be made after February 1, 2017 or for no-shows. Cancelation requests should be sent to Kim Sackett at kim@rfmaonline.com

Will I receive a printed badge in the mail?
No. Email confirmation for your badges will be sent in advance of the meeting to all persons registered by February 17, 2017.  Registered attendees will receive a badge preview for approval on February 17, 2017 followed by an email on February 24, 2017 with the Express Registration bar code.  Please bring this email and all credentials to the meeting. Persons registering after February 17, 2017, should bring a copy of their email confirmation to the meeting to pick-up a badge onsite. The bar code included on this confirmation will greatly speed your process through self-registration or the registration customer service area.


What is the RFMA 2017 conference hotel?
The Gaylord Palms Resort & Convention Center in Orlando, FL is our RFMA 2017 conference hotel. Please refer to our Hotel & Travel page on the website for more details and rates.

Can I make my hotel reservations now?
Please note that you MUST register for RFMA 2017 before reserving a hotel room. After registering for the conference you will be provided with a link to the RFMA reservation block link to the Gaylord Palm’s website to book your hotel room. This link will be included in your registration confirmation.

Will I be refunded if I have to cancel my room reservation?
We'll be sorry that you won't be joining us. A non-refundable one night room and tax will be charged on February 1, 2017. If you need to cancel your hotel reservation, or make changes to the arrival or departure date, you may do so by calling the hotel directly.  You will need the hotel confirmation code provided on the hotel confirmation (emailed by the hotel when the hotel reservation was initially made.)

Will I receive a confirmation of my housing reservation?
A confirmation of your reservation will be sent to you via email within 72 hours after you make your reservation.  The confirmation will come from the hotel you selected.  Only one confirmation will be sent, so please be sure to watch for it.

I am bringing my family with me; will there be activities for them to enjoy?
Family and friends will LOVE Orlando– so invite them to join you! Please visit our Hotel & Travel page for some fun activities in the Orlando area. Guest Party Tickets are available for the Opening Party ($99) and the Closing Party for ($104). Guest Registration is also available onsite for $250. All events at RFMA 2016 are 21 and over.

Will transportation be provided during the conference?
Ground transportation between the airport and hotels is NOT provided on a complimentary basis.  Please refer to the Hotel & Travel page for some paid transportation options.


What nights are open for entertaining clients and exploring the area?
There are no scheduled events on Sunday evening after 7:30pm and after 6:30pm on Monday.

Are there any fun social events where I will get to know others?
Yes! There will be plenty of food, activities and networking opportunities that you won't want to miss at RFMA 2017! Visit our RFMA 2017 Events page to get all the details.

Can I buy individual additional event tickets for the Opening & Closing parties? What is the cost?
Opening Party ticket can be purchased for $99 and a Closing Party ticket can be purchased for $104. All restaurant, exhibitor, non-exhibiting and guest registrations include these events and you do not need to purchase a party ticket.

Can I get a listing of the educational sessions being offered?
Yes. A complete listing of all sessions, including session descriptions and speaker bios is available under the Sessions & Events tab prior to the conference. 

Are there handouts available at each session?
NO.  We are a paperless conference.  There will be no handouts distributed on-site. Speakers will provide handout materials for their educational sessions in advance for you to print prior to or after returning home from the conference. These handouts will be made available online under the "Session Handouts" page and also on the RFMA 2017 mobile app.

How can I become a speaker at the Annual Meeting?
At this time, the education program for RFMA 2017 Annual Conference is finalized. Proposals were due by July 29, 2016. Thanks for your interest in delivering quality learning to our members! If you have specific questions about getting involved as a speaker at a future RFMA conference, please contact our Debi Kensell, Education Director at debi@rfmaonline.com.


Who can attend the Annual Conference and Exposition?
The RFMA 2017 is open to facility professionals who are full time employees of restaurant companies. Conference registration is open to all industry professionals at the applicable rate. Entrance to the exhibit hall is only open to those industry partners (i.e., suppliers) who exhibit and or sponsor the conference. This ensures a high buyer/seller ratio. RFMA reserves the right to refuse ineligible registrations. Please do not hesitate to contact Kim Sackett with any questions or concerns regarding this policy.

What is the dress code?
We want you to be comfortable so you can enjoy your meeting experience! Therefore, business casual dress is strongly encouraged.  We suggest bringing a light sweater or jacket with you during the day as meeting rooms are air conditioned. Jeans are acceptable for the closing night party, but no shorts or flip-flops please.

When will I receive the Conference Program guide?
We are a paperless conference and you will not receive a RFMA 2017 Conference Program Book. You are able to find all of our conference information on our RFMA 2017 app and also our RFMA 2017 conference website. Please refer to the Conference Schedule and Education Schedule for times and location of sessions and events.

Are Children allowed on the Exhibit Floor?
NO.  No one under the age of 21 (including infants and toddlers) is allowed on the floor at any time – including during set-up and tear down.  There are no exceptions to this policy.  ID may be requested if the age of the individual is in question.

I am a member of the press – do you have press registration?
For press requests, please contact Tracy Tomson, RFMA Executive Director at tracy@rfmaonline.com.

My question is not here!  Who should I contact?
We’re sorry that we could not anticipate your needs. Please contact Ryan Nordling at ryan@rfmaonline.com.

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