Frequently Asked Questions
What hotel have been reserved? What is the rate?
The RFMA 2013 Conference hotel is the Gaylord Palms Resort & Convention Center
with a conference rate of $209. Please refer to the Hotel & Travel section of the
website for more information.
Can I make my hotel reservations now?
Please note that you MUST register for RFMA 2013 before reserving a hotel room.
After registering for the conference you will be provided with a link to the RFMA
reservation block link to the hotel website to book your hotel room. This link will be
included in your registration confirmation.
When will registration open? What are the registration rates?
Registration is now open! Registration rates can be found on the Registration page.
What does my registration fee include?
Registration fees include:
- Access to all learning activities Sunday through Tuesday
- Admission to the Expo Hall (exception - Non-Exhibiting Vendors)
- Evening receptions on Sunday and Tuesday evenings
Meals included are:
- Lunch in the expo hall Monday and Tuesday
- Food and beverage at the Sunday and Tuesday evening events
- Monday and Tuesday morning continental breakfasts
- morning and afternoon beverages Monday and Tuesday
The RFMA Difference: Other conference registration types have limited access
and do not include all of the benefits above. A complete description of all registration
types can be found on the Registration page.
I am not a member of RFMA but my co-worker is and cannot attend.
Can I use their membership to register at the member rate?
Membership in RFMA is individual and non-transferable to others. However,
Restaurant Facility Management professionals from companies with a primary
membership can join RFMA as an Additional Member for $75 and then register
for the meeting as a member – a savings of $75 – including the cost of membership.
Vendors who are not current members can join RFMA as a company and can add
additional members to the company membership for a nominal fee. Non-members
from vendor companies which have a primary membership can add an additional
membership to the primary company membership for $100 to $150 each, depending
on their category level. Each individual needs to have a membership to qualify
for the member rate.
Can I use a credit card to register?
Yes, we accept American Express, Visa and Master Card
Who can attend the Annual Conference and Exposition?
The Annual Conference & Exposition is open to Facility professionals who are full
time employees of Restaurant Companies. Conference registration is open to all
industry professionals at the applicable rate. Entrance to the exhibit hall is only
open to those industry partners (i.e., suppliers) who exhibit and or sponsor the
This ensures a high buyer/seller ratio. RFMA reserves the right to refuse ineligible
registrations. Please do not hesitate to contact Kim Sackett at
(firstname.lastname@example.org) with any questions or concerns regarding this policy.
What is the dress code?
We want you to be comfortable so you can enjoy your meeting experience!
Therefore, business casual dress is strongly encouraged. We suggest bringing a light
sweater or jacket with you during the day as meeting rooms are air conditioned.
Jeans are acceptable for the closing night party, but no shorts or flip-flops please.
What night is the open evening for entertaining clients
and exploring the area?
There are no scheduled events on Sunday evening after 8:00pm and
after 6:30pm on Monday.
Will all conference programming be held at the Gaylord Palms
Resort & Convention Center?
All programming will be held at the Gaylord Palms Resort & Convention Center.
Locations for events not being held at the Center will be noted in the schedule of activities.
Will I receive a confirmation of my registration?
A confirmation of your registration will be sent to you via email immediately
upon registering on-line. Please note this is an HTML-based email, so if your
settings do not allow receipt of this type of email, please contact Kim Sackett at email@example.com. For registrations made with payment by
check, please allow two weeks for processing; confirmation of registration will
be sent via email immediately upon processing. If you do not receive confirmation
after 30 days, please do not hesitate to contact us at 703-519-4268.
Will I be refunded if I have to cancel my registration?
We’ll be sorry that you won’t be able to join us for this exceptional learning
and networking experience! However, we understand that things happen
so if you simply can’t attend, please notify us in writing by February 8, 2013.
Refunds will be processed less a $75 administrative fee. Please remember that
No refunds will be made after February 8, 2013 or for no-shows.
Cancellations may be submitted by:
Substitutions may be made at any time. If you are unable to attend but someone
else from your organization can come in your place, please notify us in writing via
email at firstname.lastname@example.org. The substituted person must have
the same membership status as the original registrant.
Will I receive a printed badge in the mail?
No. We will send you an email that will show you a picture of your badge
and allow for correction. As a pre-registered attendee, if you bring your
confirmation email, we can scan the email barcode for quick processing.
When will I receive the Conference Program guide?
The Conference Program and Exhibit guide will be available for pick-up with
all of your registration materials in the Convention Center. Please refer to
the Conference Schedule at a Glance for times and location of registration.
Will I receive a confirmation of my housing reservation?
A confirmation of your reservation will be sent to you via email within 72
hours after you make your reservation. The confirmation will come from
the hotel you selected. Only one confirmation will be sent, so please be
sure to watch for it.
Will I be refunded if I have to cancel my room reservation?
We’ll be sorry that you won’t be joining us. Your room reservation can be
cancelled without penalty if notice is received in writing by 30 days
prior to your arrival date.
After 30 days, we regret that your housing deposit of One night room
and tax is non-refundable. Failure to check-in on the scheduled date
of arrival will result in the loss of your housing deposit and the
cancellation of your room for the remainder of the stay.
If you need to cancel your hotel reservation, or make changes to the arrival
or departure date, you may do so by calling the hotel directly. You will need
the hotel confirmation code provided on the hotel confirmation (emailed by
the hotel when the hotel reservation was initially made.)
Please note, sending your room cancellation request directly to RFMA does
not guarantee processing of the request. Please send your request directly
to The hotel.
Will transportation be provided during the conference?
Ground transportation between the airport and hotels is NOT provided on a
complimentary basis. Please refer to the Hotel page for paid transportation options.
Are there any fun social events where I will get to know others?
On Sunday night, we kick off the conference with a Welcome Party starting at 6:30pm.
It’s always a great way to see who’s there, meet new people and make plans for the
evening. Be SURE to plan your travel to arrive in time for the party! This is a not
to be missed event!
Then, at the end of the conference, you’ll have a chance to kick back and enjoy
some fun when we close out the week with a the best conference closing party.
There will be plenty of food, activities, and networking opportunities that you
won't want to miss! 7:00-10:00 pm!
Can I buy individual additional event tickets for the Parties? What is the cost?
Individual tickets for these events are available. Tickets may be purchased for $105.
Please note that if these guests are already registered under the spouse/guest
program, these events are included in their registration and do not need to be purchased.
All full delegate registrations include these events.
Can I get a listing of the educational sessions being offered?
Yes. A complete listing of all sessions, including session descriptions and speaker
bios is available in the Education section of the conference website.
Are there handouts available at each session?
NO. We are a paperless conference. There will be no handouts distributed on-site.
Speakers will provide handout materials for their educational sessions in advance
for you to print prior to or after returning home from the conference. These Handouts
will be made available online in the Education Section of the conference website.
How can I become a speaker at the Annual Meeting?
At this time, the program at the 2013 Annual Conference is finalized. Proposals were
due by May 31, 2012 – we’re sorry you missed this deadline. However, you can
submit a presentation for RFMA 2014 soon, but those will not be reviewed until after
the completion of our 2013 conference. Thanks for your interest in delivering quality
learning to our members! If you have specific questions about getting involved as
a speaker with RFMA, please contact our Education Manager,
Debi Kensell at email@example.com.
I am bringing my family with me; will there be activities for them to enjoy?
Family and friends will LOVE Orlando and the Gaylord– so invite them to join you!
A special registration price of $250 is available which includes: Evening events on
Sunday and Tuesday, Continental Breakfasts and conference general sessions! Please
note that guests are those individuals who are not in the industry. Please see
“Things to do in the Orlando” for additional activities in the area.
Are Children allowed on the Exhibit Floor?
NO. No one under the age of 18 (including infants and toddlers) is allowed on the
floor at any time – including during set-up and tear down. There are no exceptions
to this policy. ID may be requested if the age of the individual is in question.
Is child care available?
Child Care Service is available through the Hotels.
I am a member of the press – do you have press registration?
For press requests, please contact Tracy Tomson, RFMA Executive Director
at (972) 805-0905.
My question is not here! Who should I contact?
We’re sorry that we could not anticipate your needs.
Please email us at firstname.lastname@example.org or at email@example.com
so we can assist you!