FAQs

Below are some Frequently Asked Questions:
If you do not find your question below feel free to contact Ryan at ryan@rfmaonline.com or at (972) 805-0905 Ext. 5

REGISTRATION

When will registration open?  What are the registration rates? 
Registration will open June 1st!  Registration rates can be found on the Policies & Rates page.

What does my registration fee include?
Your Registration fee include:

  • Access to all education sessions and general sessions Sunday through Tuesday
  • Admission to the Exhibit Hall (except Non-Exhibiting Vendors)
  • The Opening Party Sunday night and Closing Party Tuesday night

Meals included are:

  • Lunch in the exhibit hall on Monday and Tuesday
  • Food and beverage at the Sunday and Tuesday evening events
  • Monday and Tuesday morning continental breakfasts
  • Morning and afternoon beverages Monday and Tuesday

The RFMA Difference: Other conference registration types have limited access
and do not include all of the benefits above. A complete description of all registration
types can be found on the Policies & Rates page.

I am not a member of RFMA but my co-worker is and cannot attend.
Can I use their membership to register at the member rate?

RFMA membership is individual and non-transferable to others.  However,
Restaurant Facility Management membership is available for both restaurant
facility professionals and also vendor service providers. Visit our RFMA website
to learn more about joining RFMA or contact Ryan Norlding at ryan@rfmaonline.com.

Can I use a credit card to register?
Yes, we accept American Express, Visa and Master Card.

Will I receive a confirmation of my registration?
A confirmation of your registration will be sent to you via email immediately
upon registering on-line.  Please note this is an HTML-based email, so if your
settings do not allow receipt of this type of email, please contact Ryan Nordling
For registrations made with payment by check, please allow two weeks for
processing; confirmation of registration will be sent via email immediately upon
processing.  If you do not receive confirmation after 30 days, please do not
hesitate to contact us at
972-805-0905.

Will I be refunded if I have to cancel my registration?
We’ll be sorry that you won’t be able to join us for this exceptional learning
and networking experience!  However, we understand that things happen
so if you simply can’t attend. If received in writing by December 23, 2014,
RFMA will refund your meeting registration.
Refunds will not be made afer
December 23, 2014 or for no-shows.
Cancellation requests should be sent to
Kim Sackett at kim@rfmaonline.com

Will I receive a printed badge in the mail?  
No. We will send you an email that will show you a picture of your badge
and allow for correction.  As a pre-registered attendee, if you bring your
confirmation email, we can scan the email barcode for quick processing.


HOTEL & TRAVEL


What are the RFMA 2015 conference hotels?

We are offering several hotel options with very special conference rate for RFMA 2015. The
four conference hotels will be:
Hilton San Diego Bayfront, San Diego Solamar (A Kimpton Hotel), The Westgate Hoel and The Sofia Hotel

Please refer to the Hotel & Travel section on the website for more details and rates.

Can I make my hotel reservations now?
Please note that you MUST register for RFMA 2015 before reserving a hotel room.
After registering for the conference you will be provided with a link to the RFMA
reservation block link to the different hotels websites to book your hotel room. This
link will be included in your registration confirmation.

Will I be refunded if I have to cancel my room reservation?
We'll be sorry that you won't be joining us. A non-refundable one night room
and tax will be charged on January 5.
If you need to cancel your hotel reservation,
or make changes to the arrival or departure date, you may do so by calling the
hotel directly.
 You will need the hotel confirmation code provided on the hotel
confirmation (emailed by the hotel when the hotel reservation was initially made.) 

Will I receive a confirmation of my housing reservation?
A confirmation of your reservation will be sent to you via email within 72
hours after you make your reservation.  The confirmation will come from
the hotel you selected.  Only one confirmation will be sent, so please be
sure to watch for it.

I am bringing my family with me; will there be activities for them to enjoy?
Family and friends will LOVE San Diego– so invite them to join you!
Please visit our "Things to do in San Diego" page for some fun
activities in the area.

Will transportation be provided during the conference?
Ground transportation between the airport and hotels is NOT provided on a
complimentary basis.  Please refer to the Hotel
 page for paid transportation options.


SESSIONS & EVENTS

What night is the open evening for entertaining clients
and exploring the area?

There are no scheduled events on Sunday evening after 7:00pm and
after 7:15pm on Monday. 

Will all conference programming be held at the San Diego Convention Center? 
All programming will be held at the San Diego Convention Center.
Locations for events not being held at the Center will be noted in the schedule of activities.

Are there any fun social events where I will get to know others?
Yes! There will be plenty of food, activities and networking opportunities that
you won't want to miss at RFMA 2015! Visit our RFMA Events page to get all
the details about all of the RFMA events at RFMA 2015.

Can I buy individual additional event tickets for the Parties? What is the cost?
Individual tickets for these events are available.  Tickets may be purchased for $105.
Please note that if these guests are already registered under the spouse/guest
program, these events are included in their registration and do not need to be purchased.
All full delegate registrations include these events.

Can I get a listing of the educational sessions being offered?
Yes. A complete listing of all sessions, including session descriptions and speaker
bios is available under the Sessions & Events tab.

Are there handouts available at each session?
NO. 
We are a paperless conference.  There will be no handouts distributed on-site.
Speakers will provide handout materials for their educational sessions in advance
for you to print prior to or after returning home from the conference. These Handouts
will be made available online
under the "Get Handouts" page and also on the RFMA
2015 mobile app.

How can I become a speaker at the Annual Meeting?
At this time, the program for RFMA 2015 Annual Conference is finalized. Proposals were
due by June 15, 2014.
Thanks for your interest in delivering quality
learning to our members! If you have specific questions about getting involved as
a speaker at a future RFMA conference, please contact our Debi Kensell, Director of Education at
debi@rfmaonline.com.


CONFERENCE POLICIES

Who can attend the Annual Conference and Exposition?
The Annual Conference & Exposition is open to Facility professionals who are full
time employees of Restaurant Companies. Conference registration is open to all
industry professionals at the applicable rate.  Entrance to the exhibit hall is only
open to those industry partners (i.e., suppliers) who exhibit and or sponsor the
conference.

This ensures a high buyer/seller ratio. RFMA reserves the right to refuse ineligible
registrations. Please do not hesitate to contact Kim Sackett with any questions
or concerns regarding this policy.

What is the dress code?
We want you to be comfortable so you can enjoy your meeting experience! 
Therefore, business casual dress is strongly encouraged.  We suggest bringing a light
sweater or jacket with you during the day as meeting rooms are air conditioned.
Jeans are acceptable for the closing night party, but no shorts or flip-flops please.

When will I receive the Conference Program guide?
The Conference Program and Exhibit guide will be available for pick-up with
all of your registration materials when you visit the Registration desk at the
conference. Please refer to the Conference Schedule at a Glance for times
and location of registration.

Are Children allowed on the Exhibit Floor?
NO.  No one under the age of 21 (including infants and toddlers) is allowed on the
floor at any time – including during set-up and tear down.  There are no exceptions
to this policy.  ID may be requested if the age of the individual is in question.

I am a member of the press – do you have press registration?
For press requests, please contact Tracy Tomson, RFMA Executive Director
at (972) 805-0905.

My question is not here!  Who should I contact?
We’re sorry that we could not anticipate your needs. 
Please email us at info@rfmaonline.com or  at ksackett@rfmaonline.com
so we can assist you!


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