Sunday, February 10, 8:30 AM - 3:30 PM

  • Room: Austin CC - 5A
  • Session Number: 1
(Register for this workshop during the registration process - $125.00 6 CEU) With organizations having to adapt to a constantly changing world, the capacity to have effective conversations is more important than ever. Whether the topic of your conversation is delivering a difficult message, giving tough performance feedback, or confronting insensitive... Read More
Speaker(s)
Speaker
Phil Reynolds
Senior Consulting Partner
The Ken Blanchard Companies
Track(s)
  • Intermediate
  • Sunday Workshop

Monday, February 11, 9:30 AM - 10:30 AM

  • Room: Austin CC - 9
  • Session Number: 5
How to Create a Differentiated Experience to Deliver Sustainable Results​ This high-energy session pertains to any company involved in providing a product or service. Since every company has competitors, the focus of this interactive and visual session is how to differentiate your organization from the rest to become the business &... Read More
Speaker(s)
Keynote Speaker
Jim Knight
Knight Speaker
  • Vendor Voice Session

Monday, February 11, 2:00 PM - 3:00 PM

  • Room: Austin CC - 10AB
  • Session Number: 6
Speaker(s)
Track(s)
  • 60 Minute Breakout Session
  • Room: Austin CC - 5BC
  • Session Number: 12
Speaker(s)
Track(s)
Handout(s)
  • Advanced
  • 60 Minute Breakout Session
  • Room: Austin CC - 9AB
  • Session Number: 10
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 60 Minute Breakout Session

Monday, February 11, 2:00 PM - 4:15 PM

  • Room: Austin CC - 6
  • Session Number: 11
In this highly interactive “Facility Management 101” session entitled “I’m a New Facility Manager. Now What?” attendees will receive answers to a variety of facility management questions, learn industry best practices, and enhance their professional skills, better positioning them to excel in their new facility management career. Geared toward new... Read More
Speaker(s)
Panelist
Fred Leon
Regional Facilities Manager
Einstein Noah Restaurant Group, Inc.
Panelist
Jeff Wells CRFP
Sr. Director Facilities
Bojangles Restaurants, Inc
Speaker
Michael Kurland
CEO
Branded Group, Inc.
Panelist
Noelle Faille CRFP
Facility Manager
Olive Garden
Panelist
Teresa DeHart
Director of Facilities
Lazy Dog Restaurant & Bar
Panelist
Wayne Brayton CRFP
VP of Facilities/Equipment
Sonic Restaurants, Inc.
Track(s)
Handout(s)
  • Fundamental
  • 2 Hour Workshop

Monday, February 11, 3:15 PM - 4:15 PM

  • Room: Austin CC - 10AB
  • Session Number: 13
Speaker(s)
Track(s)
  • Intermediate
  • 60 Minute Breakout Session
  • Room: Austin CC - 7
  • Session Number: 15
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 60 Minute Breakout Session
  • Room: Austin CC - 9AB
  • Session Number: 17
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 60 Minute Breakout Session
  • Room: Austin CC - 9C
  • Session Number: 14
Speaker(s)
Track(s)
Handout(s)
  • Fundamental
  • 60 Minute Breakout Session
  • Room: Austin CC - 8
  • Session Number: 16
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 60 Minute Breakout Session
  • Room: Austin CC - 5BC
  • Session Number: 18
Speaker(s)
Track(s)
Handout(s)
  • Advanced
  • 60 Minute Breakout Session

Tuesday, February 12, 7:45 AM - 8:45 AM

  • Room: Austin CC - Ballroom A
  • Session Number: 19
Speaker(s)
Track(s)
  • Intermediate
  • RIF Talks
  • Room: Austin CC - Ballroom A
  • Session Number: 19
Speaker(s)
Track(s)
  • Fundamental
  • RIF Talks
  • Room: Austin CC - Ballroom A
  • Session Number: 19
Speaker(s)
Track(s)
  • Fundamental
  • RIF Talks
  • Room: Austin CC - Ballroom A
  • Session Number: 19
Speaker(s)
Track(s)
  • Fundamental
  • RIF Talks
  • Room: Austin CC - Ballroom A
  • Session Number: 19
Speaker(s)
Track(s)
  • Intermediate
  • RIF Talks
  • Room: Austin CC - Ballroom A
  • Session Number: 19
Speaker(s)
Track(s)
  • Executive
  • RIF Talks

Tuesday, February 12, 11:15 AM - 12:00 PM

  • Room: Austin CC - 7
  • Session Number: 22
Speaker(s)
Track(s)
Handout(s)
  • Fundamental
  • 45 Minute Breakout Session
  • Room: Austin CC - 8
  • Session Number: 23
Speaker(s)
Track(s)
Handout(s)
  • Executive
  • 45 Minute Breakout Session
  • Room: Austin CC - 5BC
  • Session Number: 26
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 45 Minute Breakout Session
  • Room: Austin CC - 9C
  • Session Number: 21
Speaker(s)
Track(s)
Handout(s)
  • Intermediate
  • 45 Minute Breakout Session
  • Room: Austin CC - 10AB
  • Session Number: 20
Speaker(s)
Track(s)
  • Intermediate
  • 45 Minute Breakout Session
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